With 320 million customer visits and over 30 million unique visitors a year, the Capital Shopping Centres Group (CSC) is the UK’s leading specialist shopping centre owner, developer and manager. The planned £25m investment, announced this January, will create a nation-wide customer facing shopping centre brand, intu, from 18th February 2013. This includes an e-commerce website launched in April,and staff training in World Class Service.
In order to operate efficient security practices over such an extensive network of sites, CSC installed the integration software platform V-TAS around five years ago. The powerful incident reporting system finds trends within the centre such as ‘slip and trips’, retail theft hot spots and anti-social behaviour. It was essential that CSC’s 14 major shopping centres had an effective and secure key management tool. Three years ago, CSC installed icomply’s Mobile Asset Control system for complete control of keys, using a powerful and reliable database to verify and review access to mobile assets and keys. A component of the mobile asset control system is contractor site access control, which allows the centre client to know who is on site, where they are positioned, how long it will be for, and what work they are carrying out. The asset control system also verifies CSC’s insurance liability cover. Any overdue keys present an alarm to the operator, who can then deal with the alert.
icomply’s Mobile Asset Control system simplifies operations and ensures a high standard of key security, and can be used for a wide range of assets, such as radios or vehicles. Our customers who use Mobile Asset Control can track and monitor items that need to be reviewed yearly for administration or health and safety purposes, for example fire extinguishers. Download V-TAS Pro: Mobile Asset Control for more information about how to keep high risk items secure, or contact us to speak directly to an icomply representative.
CSC have 14 of the UK’s top shopping centres, including four of the UK’s top six out-of-town centres, CSC covers 16 million sq. ft of retail space which is valued around £7 billion. Notable CSC sites include the Trafford Centre, Manchester, and Lakeside, Thurrock. They have announced a £25 million investment to create a nation-wide customer facing shopping centre brand, intu, from 18th February 2013. Read more about their operational initiatives for 2013 on their website.